Privacy Policy

We collect the following categories of information:

• Account information. When you sign in with Google, we receive your name, email address, profile photo, and Google account identifier. We do not receive your Google password.
• Subscription & billing data. Your plan, reply usage, and billing status. Card and payment details are handled by our payment processor (see Payment Processing) — we do not store full card numbers.
• Marketplace conversations. When you enable auto-reply, the extension reads the Facebook Marketplace conversations you choose to process and sends them to our backend so the AI can generate replies. This may include buyer names, messages, listing titles, and any contact details (such as a phone number or email) a buyer shares in the conversation.
• Configuration. Your AI prompt, activation key, and settings.
• Technical data. Device, browser, IP address, and basic usage/diagnostic logs.
• Communications. Messages you send us for support or inquiries.

• To provide the Service — generating and sending AI replies on your behalf.
• To store and organize your leads and conversations in your dashboard.
• To authenticate you, manage your account, and apply your reply allowance.
• To process subscriptions and billing.
• To provide support and respond to your requests.
• To maintain security and detect fraud or abuse.
• To improve the Service and the quality of AI replies.

Subscriptions are processed by Dodo Payments, which acts as our Merchant of Record. When you purchase a plan, your payment information is collected and processed by Dodo Payments under their own terms and privacy policy. We receive confirmation of payment and limited billing metadata, but we do not store your full card details.

We use cookies and browser local storage to keep you signed in (for example, a session token), remember your preferences (such as theme), and for basic analytics and security. You can control cookies through your browser settings; disabling them may affect parts of the Service.

The Service uses artificial intelligence to read incoming Marketplace messages and generate suggested replies in the buyer's language. To do this, conversation content is sent to third-party AI providers that process it on our behalf. AI-generated replies may contain errors; you are responsible for the prompts you set and for monitoring the messages sent from your accounts. You can pause or stop auto-reply at any time.

We do not sell your personal information. We share information only with service providers that help us run the Service, including:

• Google — sign-in / authentication.
• Dodo Payments — payment processing.
• AI providers — generating replies.
• Hosting & infrastructure providers — running and securing the Service.

We may also disclose information if required by law or to protect our rights, users, or the public.

We keep your information for as long as your account is active and as needed to provide the Service. You can delete your leads and conversations at any time. After account deletion we remove your data, except where we must retain limited records to comply with legal, accounting, or fraud-prevention obligations.

We use reasonable technical and organizational measures to protect your information, including encryption in transit and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Depending on where you live (including under the GDPR and CCPA), you may have the right to access, correct, delete, or export your personal data, and to object to or restrict certain processing. You can exercise these rights — or ask any privacy question — by emailing us at the address below. We will not discriminate against you for exercising your rights.

We may send you service emails (for example, billing or security notices) that are necessary to your account. We may also send product updates; you can unsubscribe from non-essential emails at any time.

The Service is not intended for anyone under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will delete it.

We may process and store information in countries other than yours. Where we transfer data internationally, we take steps to ensure it remains protected in line with this policy and applicable law.

The Service operates alongside third-party platforms (such as Facebook Marketplace) and may link to external sites. We are not responsible for the privacy practices of those platforms or sites; their own policies apply.

We may update this policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you. Your continued use of the Service after changes take effect means you accept the updated policy.

Questions about this policy or your data? Email us at support@fbautoreply.example.com.